Prior to arriving in Puerto Plata, I contacted Mairobi (Isaira) to book transportation and a tour of the La Aurora Cigar Factory in Santiago. She was most helpful and our driver, Alfredo, was extremely kind and courteous. Eugene, our tour guide at La Aurora was a joy to be with and made the entire tour enjoyable. At the end of the tour and as we drove back to Puerto Plata, Alfredo went out of his way and stopped at a wonderful local restaurant where we were able to enjoy a phenomenal seafood lunch. I highly recommend Isaira Tours and the tour of La Aurora. Many thanks to Mairobi and Alfredo at Isaira Tours and to Eugene at La Aurora for a wonderful experience and making my boyfriend's milestone birthday memorable!
We had a wonderful time with Isaira Tours. One of our favorite tours in seeing the island more so than other Caribbean ports.
We arrived at almost midnight. The driver took the treacherous drive at night to our destination safely. It was last might flight cancellation so they were very accommodating. I would for sure recommend them for any of your transportation needs.
Excellent! We were a group of 28. We traveled from Sosua to Punta Cana. Everyone had an awesome time. The driver was professional, knowledgeable and very accommodating to everyone's needs. I will not travel with any other company while in the Dominican Republic.
Quick communication with pre booking, easy booking, always was getting quick response on my questions, driver Martin was knowledgeable and took us to nice places and waterfalls... amazing. Would recommend
After booking my visit to Puerto Plata, I researched a few independent tour groups for my visit. I contacted Isaira tours about 2 months prior to my visit and Mairobi was incredible. She answered all of my questions, made sure we were set for the visit, and ensured us that everything would go smoothly upon our arrival.
I booked a few day tour through them (27 waterfalls and the city tour) and Martin was our guide! What a guy! He was so informative of everything, made sure we felt safe (even though it is an extremely safe city,) and allowed us to explore on our own while he waited close by!
I would STRONGLY recommend using them during your visit! Thanks to Mairobi and Martin for an amazing visit!
I booked my group of 13 with Isaira Tours for their Puerto Plata City Tour and cable ride to Mt. Isabel de Torres. I've been in contact with Mairobi and Janey, many times prior to the tour. They're both very helpful in answering my questions. At the cruise terminal in Amber Cove, D.R. an air conditioned MB van waited for us. Elvis, the tour guide was very accommodating to our requests; he's funny and engaging. We enjoyed our tour and he returned us safely to the cruise terminal.
This tour company goes the extra mile when it comes to customer service. The company follows up in a timely manner. They are willing to customize the tour to meet the request on their customers.
My family and I will have great memories to remember forever and it is all thanks to Isaira Tours!