We were staying at a Hotel Tropical in Puerto Plata but booked the wrong airport. We were in a panic how we were going to get across the entire island. I found Isaira tours. They were incredible! I emailed them to see if they could even take us as far as we needed to go. They were on point answering every question that I had from time in transit to cost to what we would be riding in. We were super nervous since we were so dependent on them but they came through with flying colors. Donny picked us up from the airport and got us to our hotel safely. He didn't speak English so we didn't communicate much other than "pee pee" lol! On the way back, we had to be picked up very early in the morning to make the 4 hour drive back to the airport and not miss the flight. Alfredo was there right on time at 5am. He spoke very good English. He told us all about the island and the culture and on and on during our trip. They are amazing and more importantly, they will do what they tell you they will do! I would HIGHLY recommend them!
My experience with Isaira Tours was magnificent! My driver/tour guide, Martin, not only safely transported me but graciously surprised me with side tours around the Cabarette, Sousa and Samana area that I hadn't previously requested. In addition, Martin acted as my negotiator and interpreter, as I had a lack of skill in these two areas.
I highly recommend this company for any transportation and touring needs for the Dominican Republic and will be using them again for my future travels to the DR!
We arrived at almost midnight. The driver took the treacherous drive at night to our destination safely. It was last might flight cancellation so they were very accommodating. I would for sure recommend them for any of your transportation needs.
Excellent! We were a group of 28. We traveled from Sosua to Punta Cana. Everyone had an awesome time. The driver was professional, knowledgeable and very accommodating to everyone's needs. I will not travel with any other company while in the Dominican Republic.
Quick communication with pre booking, easy booking, always was getting quick response on my questions, driver Martin was knowledgeable and took us to nice places and waterfalls... amazing. Would recommend
After booking my visit to Puerto Plata, I researched a few independent tour groups for my visit. I contacted Isaira tours about 2 months prior to my visit and Mairobi was incredible. She answered all of my questions, made sure we were set for the visit, and ensured us that everything would go smoothly upon our arrival.
I booked a few day tour through them (27 waterfalls and the city tour) and Martin was our guide! What a guy! He was so informative of everything, made sure we felt safe (even though it is an extremely safe city,) and allowed us to explore on our own while he waited close by!
I would STRONGLY recommend using them during your visit! Thanks to Mairobi and Martin for an amazing visit!
I booked my group of 13 with Isaira Tours for their Puerto Plata City Tour and cable ride to Mt. Isabel de Torres. I've been in contact with Mairobi and Janey, many times prior to the tour. They're both very helpful in answering my questions. At the cruise terminal in Amber Cove, D.R. an air conditioned MB van waited for us. Elvis, the tour guide was very accommodating to our requests; he's funny and engaging. We enjoyed our tour and he returned us safely to the cruise terminal.
This tour company goes the extra mile when it comes to customer service. The company follows up in a timely manner. They are willing to customize the tour to meet the request on their customers.
My family and I will have great memories to remember forever and it is all thanks to Isaira Tours!